We are the Online Health & Wellbeing Service, a partnership between Medibank Private Limited ABN 47 080890 259 and its related bodies corporate (Medibank) and our Online Health & Wellbeing Service Partners. Medibank provides Online Health & Wellbeing Service to employers to help improve the health, wellbeing, productivity and engagement of their employees and to other users of the Online Health & Wellbeing Service.
Where the Online Health & Wellbeing Service is provided to relevant employees, this may be done at the request of the employer, irrespective of their status as a Medibank customer.
References to 'us', 'we' or 'our' include Medibank, and our Online Health & Wellbeing Service Partners.
We collect and use your personal and sensitive information (Information) to enable us to provide you with the Online Health & Wellbeing Service products and services, including:
For you to participate in Online Health & Wellbeing Service delivered online and/or in person; delivering Online Health & Wellbeing Service that are suited to your health status, medical condition and/or health and wellbeing interests; and providing health advice or information tailored to your health status, medical condition and/or health and wellbeing interests.
If we do not collect this Information, we may not be able to provide you with these services.
We may collect your Information from you, from the Online Health & Wellbeing Service Partners who provide services to you or from your employer or from another person or third party authorised to provide us this information on your behalf. Where you give us personal information about others, you must ensure that you let them know what information you are giving us and that you have their consent to do so. You should also let them know about this Statement.
This Statement applies to:
We are committed to protecting your Information and complying with our obligations under the Privacy Act 1988 (Cth) and other State and Territory laws governing the use of Information and which regulate how personal information is handled from collection to use and disclosure, storage, access and disposal.
In order to provide you with Online Health & Wellbeing Service, we may collect the following types of Information about you, including:
We use your information to provide you with Online Health & Wellbeing Service, including:
In delivering the above services, we also use Information to:
In addition to the above, we use your health information to assess the effectiveness of the programs you choose to enrol in on your health status and make recommendations to you in relation other programs that may suit your needs.
You can request for us not to use your health information for the above purpose by contacting us at firstname.lastname@example.org
We use de-identified, aggregated health information from employees in an organisation to provide the organisation with insights about the health status of its employees and the effectiveness of, the Online Health & Wellbeing Service within the organisation.
We also use de-identified, aggregated health information to develop new products and services.
We will never provide your employer with any identifiable health information without your express consent.Who do we disclose your Information to?In order to perform the above, we may disclose your Information to persons or organisations in Australia or overseas including:
We take reasonable steps to ensure that third parties to which we disclose your Information will protect your Information in accordance with Australian privacy laws and only use of the Information to the purpose for which it was provided.
Our Online Health & Wellbeing Service Partners may be located (or have related companies and service providers) located overseas. For more information about their locations, please refer to their respective Privacy Policies.
We may communicate with you directly, through your employer, or through other communication channels you have provided to us as part of the Online Health & Wellbeing Service or when using our other products and services.
Where you provide us with an email address, you consent to us sending you communications by email.
From time to time, Medibank may contact you to market products and services and to keep you informed of special offers from Medibank, our Online Health & Wellbeing Service Partners and third parties, including by direct mail, SMS and MMS messages, by phone and email.
You can manage your consents to receiving these marketing communications by contacting us at email@example.com
Medibank’s and our Online Health & Wellbeing Partners’ respective Privacy Policies contains more information about our privacy practices, how you can lodge a privacy complaint and how we manage such complaints.
If you would like to request access to, or correction of, Information Medibank holds about you in relation to the Online Health & Wellbeing Program or if you have a concern about how your Information is being managed, please contact us firstname.lastname@example.org.
You can always obtain the latest version of our respective Privacy Policies by visiting our websites:
This Statement was last updated on 16 April 2018
When you visit the Online Health & Wellbeing Service sites, our servers collect routine logging information such as the pages visited, the time of your visit, the web browser that you are using, and the IP address associated with your request. This information is used in aggregated form to help us manage our servers and websites, and to improve our understanding of the needs of users. The information may also be used when investigating security incidents.
Medibank is committed to ensuring the security of the information you provide us via the Online Health & Wellbeing Service.
Access to the Online Health & Wellbeing Service is controlled using your login ID and password. Please make sure that you keep your login ID and password secure, as any action performed on the Online Health & Wellbeing Service using your login ID will be treated as yours. If you think someone else may know your password, you should change your password as soon as possible.
If you need to update your account information, we request that you do so by logging into your Online Health & Wellbeing Service account or calling us on 132 331.
Medibank will NEVER:
We take Online Fraud very seriously. If you think you may have revealed your security details in any way please contact us immediately on 132 331.
Phishing is the act of attempting to gain information such as usernames, passwords, and other sensitive information by acting as a trustworthy organisation via electronic communication. Phishing often directs users to enter details on a fake website which look and feel almost identical to the legitimate one. Please do not click on the link.
If you think you may have received a phishing email, please forward the entire email with full header information (some email clients allow this with an option of sending as an attachment) to email@example.com.
You can help make your online experience more secure by following some basic steps: